Call Center Agents and Insolence

“You cannot be fresh and feeling fine, wearing a washed vest under an unwashed shirt; or, an unwashed vest over a washed shirt. Both have to be clean, to provide a sense of tingling joy. So too outer and inner cleanliness is but the reflection of the inner achievement.” – Sri Sathya Sai Baba (Indian spiritual leader, 1926)

Call centers never attracted me. The thought of working while the rest of the country is sleeping is quite disturbing for me. Although the salary is quite above the usual rates of laborers, I never dreamed of speaking to an unknown client who loves to abuse me because I am just an agent.

I’ve met and befriended lots of agents and top rank officers from call centers and the way they described their work is not fabulous at all (despite their looks). In fact many of them work for a very short period in certain outsourcing companies.

The reason- many would agree stress is the main factor.

And I believe so.

I have my share of stress at home because I shared my flat with a call center agent. My stressful life starts with the agent’s foregone conclusion (as in every time) telling me to try to work in a call center to justify his not doing things he is supposed to.

Let us clean our room. I will do it later because I am tired.

Hey, can you please make up your bed. Later, I am tired.

Arrange your things, please. Later.

Clean up the kitchen asshole. Your food is getting green with molds. Later.

Flush the toilet for chrissakes! Later.

His free days (RD for them) are either spent gallivanting around and getting drunk or getting online the whole day but never to clean the house.

Now this is a big issue. Cleanliness for me is very basic. It tells a lot about you. And I think my being an obsessive-compulsive person is not an issue here. I don’t know with you but Mother always taught us (her children) that cleanliness is next to godliness. That no matter how big your house is and it is dirty, no one would like to visit there.

Do I really have to work in a call center to understand this insolence?